FREQUENTLY ASKED QUESTIONS
Here at J. Lux Boutique we strive to make every shopping experience satisfactory for our customers. See below for answers to questions regarding shipping, returns, and other inquiries.
Ordering & Payment
I'm in love with an item, but it's out of stock on the site. What should I do and how often do you restock?
Good news! We get new items frequently, especially our most popular items.
I am an international customer and I am not sure how much I'll be charged for a purchase.
J.Lux Boutique is proud to service our customers from all over the world! All pricing on our site is in USD, the conversion rate would depend on your issuing credit card company being used on the transaction.
What payment methods do you accept?
J. Lux offers a variety of payment options. We accept Visa, MasterCard, Discover and American Express cards. We also take PayPal and offer payment installments using Shop Pay.
I placed an order, but never received a confirmation email.
If you do not receive an email from J. Lux within hours of placing your order and it’s not in your Spam folder, the email address on file is most likely spelled incorrectly. Please contact our Customer Care via email for assistance to update your order.
How do I change or cancel my order?
We’re super quick at processing orders to make sure that you receive them as soon as possible. You can change your order as much as you like before you click “Checkout” but after this point you will be unable to make changes to your order. Keep in mind our system is designed to fulfill orders as quickly as possible. We cannot cancel or change an order once it has been placed. In such case you can however, return the item to us in accordance with our Returns Policy. If we sent out your package and your items are returned to us (Packages marked "Return to Sender") due to an incorrect/undeliverable address, we will issue a store credit for the net total minus the shipping fee. You will be held responsible for the initial cost of shipping the package.
How long after I place my order will it ship?
Orders are shipped Monday through Friday, excluding weekends and holidays. It may take up to 24 hours for an order to be processed. Kindly note shipping may be delayed by our verifications team if confirmation is needed for the order. For customers selecting 1- Day Shipping, please keep in mind your order must be placed before 1pm PST to leave the same day Monday - Thursday.
My order was confirmed, but I just got an email saying an item is out of stock. What does this mean?
Between the time you placed the order and when we processed it, the item was no longer available. We will send you an email with an E-gift card containing the amount you are owed for the cost of the item. Please treat the gift card like cash, as it is store credit you can use during a later purchase. Store credit never expires.
I placed an order, but haven't seen any movement from J. Lux Boutique What's going on?
There are several reasons why your order may have been delayed. Either your order was flagged for risk of fraud, or we needed to contact you to verify your personal information. In all cases, we will reach out to you as soon as an issue is indicated and proceed to ship your items as quickly as possible.
I am in the United States and want to return an item I am not satisfied with.
If you are not happy with your purchase, please send it back within 30 days of the delivery date with a return slip. Merchandise must be unworn, unwashed, and still have all tags attached. When returning by mail, we suggest using USPS flat rate shipping for convenience. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid. We would be happy to issue you a refund in the form of store credit to use on a future purchase. Store credit never expires. Sale items, swimwear and bodysuits cannot be returned.